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So many of our partner Health Insurers’ existing members are in plans that don’t provide all the benefits that would be available to them if they simply enrolled in another plan available from the Insurer. Whether it’s moving a member from an auto-assigned Prescription Drug Plan to a Medicare Advantage Prescription Drug (“MAPD”) plan or DSNP, or helping a Medicaid member get more effectively coordinated care, Ignitist has the experience to maximize the effectiveness each conversion program we execute. No other direct-to-consumer distribution platform focuses on these programs the way we do and so none of our competitors can match our level of success.
The team at Ignitist has been developing and managing outsourced insurance call center solutions for over thirty years. That experience has given us unique insights into how to develop programs that meet both the needs of our clients and the customers they serve. Just as importantly we’ve learned how to hire, train and retain agents who can do the job — whether that job is helping a consumer enroll in a highly complex healthcare plan, select the travel insurance program that’s right for them or find a healthcare provider that meets their individual needs.
At Ignitist we stress agent retention — a key to developing and maintaining a successful outsourced call center program. We have a higher agent retention rate than any other company of our kind; we’ve achieved this by providing agents best-in-class compensation and benefits and by creating a culture that stresses doing good for others by effectively representing the policies, plans and services our clients offer.