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You cannot Do Good if you can’t Do Quality. Our focus on the Medicare-Medicaid dual eligible population has helped us achieve superior performance against a full range of KPIs including issue rates and persistency. Our agents have the tools they need to effectively assess consumer eligibility and enroll those who are eligible efficiently and without errors. In fact, our rate of CTMs is the lowest in the industry.
That’s why health plan providers — both major brands and digitally enabled startups — are working with Ignitist on a broad range of programs to help seniors and other Medicare-eligible individuals get the coverage that is right for them.
At Ignitist we also believe that you can’t Do Good if you can’t Do Caring. That’s why we employ the highest ratio of Member Services Associates to Sales Agents in the industry. More importantly, each of those Member Services Associates is also a licensed agent who has received the same intensive training on Medicare Advantage DSNPs and CSNPs as our enrollment team. Our Member Services team helps to ensure that new enrollees fully understand and utilize their new health plan. The skill of our team combined with the consistent, programmatic outreach to our customers leads to significantly higher than market plan persistency — leading to better outcomes for the consumer and higher profitability for the health plan.
At the heart of everything we do is a desire to help seniors and disabled individuals — especially those in the most underserved markets — get access to the healthcare they need to live the best lives possible.